FAQ
Good to know
Answers based on the hostel's current public information. If anything is unclear, message us on WhatsApp and we'll confirm it.
Can't find your question?
Message us and we'll reply on WhatsApp.
Message us on WhatsApp (opens in a new tab) Plan my enquiryBooking and rates
How do I check availability and prices?
Message us on WhatsApp or build your enquiry on the Book page: pick dates, guests and a room and the message is ready to send. We reply with availability and rates.
We don't publish prices on this site because they change with the date and the room.
Which payment methods do you accept?
The platforms disagree: Booking.com says the hostel accepts cash only, while Hostelworld mentions cash, credit and debit cards. Message us on WhatsApp and we'll confirm how to pay for your booking.
What's the cancellation policy?
It depends on the channel and the rate. If you book directly with us, ask about the conditions on WhatsApp before you confirm.
Rooms
Do the rooms have a private bathroom?
The Deluxe Family Room, the Deluxe Room and the Deluxe Double Room have a private bathroom. The Double Room with Shared Bathroom, the Economy Quadruple and the 4-bed dorm share bathrooms. Details on Rooms.
How many people fit in each room?
According to Booking.com: up to 4 people in the Deluxe Family Room and the Economy Quadruple; up to 2 in the Deluxe, the Deluxe Double and the Double with Shared Bathroom. The dorm is booked by the bed (4 beds).
The hostel has no cots or extra beds. If you're a bigger group, message us and we'll help you combine rooms.
Can children stay?
Yes. Booking.com says children of all ages are welcome. There are no cots or extra beds, so tell us their ages when you write.
Is the hostel accessible?
We'd rather not promise what we haven't checked: Booking.com notes that upper floors are reachable by stairs only. If you need accessibility, message us on WhatsApp and we'll tell you which room works for you.
Breakfast and services
Is breakfast included?
American breakfast is available. On Booking.com and Hostelworld rates it's sold separately at an extra cost. If you book directly, ask whether your rate includes it.
Is there Wi-Fi?
Yes, free Wi-Fi. Guests on Booking.com rate it 9.9 out of 10.
Can I cook?
Hostelworld and Booking.com list a shared kitchen. Ask us on WhatsApp how it works during your stay.
Do you accept pets?
According to Booking.com, pets are allowed on request and charges may apply. Message us before booking to tell us about your pet.
Can you help with tours and activities?
Yes. The hostel gives advice on adventure sports and places to visit and helps you book with local operators. Activities are run by independent operators and are not included with your stay. See Adventures.
Do you speak English?
Booking.com lists Spanish as the language spoken at the hostel. Write in whichever language is easiest for you; our enquiry form can also prepare your message in Spanish.
Arrival and house rules
Where is the hostel and how do I get there?
We're at Carrera 9 #16-77 in central San Gil: four blocks from the main square and one block from the Terminalito, where buses leave for the nearby towns. Get directions on Google Maps.
San Gil has no operating airport: the nearest is in Bucaramanga, about three hours away by road according to Colombia Travel.
What are the check-in and check-out times?
Check-in from 3:00 pm (Booking.com says until 11:00 pm) and check-out by noon. Arriving late or early? Let us know your arrival time on WhatsApp.
What are the house rules?
No smoking, no parties or events, and quiet hours from 10:00 pm to 7:00 am.
For Booking.com reservations, the platform lists a refundable COP 200,000 cash deposit on arrival. If you book directly, ask us whether it applies.